LOGISTICS
Smarter movement. Global access.
Our offerings
Through our strategic partner DVR International, Firnal delivers intelligent, agile, and scalable logistics solutions powered by deep operational infrastructure in Vietnam. With centralized control hubs, cross-border routing expertise, and embedded port-side relationships, we offer clients an end-to-end logistics operation that reduces friction, lowers costs, and increases delivery speed—while maintaining complete visibility across every link in the chain.
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Our Vietnam-first logistics network is designed for post-China supply chain realignment, regional distribution optimization, and international export readiness. Whether you're shipping high-volume B2B products to the U.S., managing DTC fulfillment across Southeast Asia, or coordinating multi-vendor procurement, Firnal + DVR is your logistics partner for speed, resilience, and global reach.
Domestic & cross-border freight coordination
Operating across Vietnam and its neighboring countries requires expert handling of infrastructure limitations, regulatory checkpoints, and regional customs nuance. Firnal offers full-service freight coordination for ground, air, and sea shipments—ensuring goods move seamlessly from factory floor to final destination, whether locally or internationally. We manage vehicle scheduling, cross-docking, inland transportation, bonded trucking for international cargo, and LTL/FTL freight arrangements. For cross-border movements, we oversee customs declarations and synchronize documentation across jurisdictions, such as China-Vietnam and Vietnam-Laos corridors. With real-time shipment visibility, dedicated support staff, and contingency routing, our clients enjoy minimized delays and maximized control.
Port operations & container management
Vietnam’s seaports are gateways to the world—but congestion, container shortages, and bureaucratic holdups can delay shipments and inflate costs. Firnal solves this with direct coordination at major ports including Hai Phong, Da Nang, and Cat Lai (Ho Chi Minh City). Our port-side teams handle booking slots, HS code classification, container allocation, customs checks, and inspection compliance. Through our relationships with local port authorities and shipping lines, we secure expedited export approvals, priority berths, and reduced demurrage fees. Whether you’re exporting high-volume freight to the U.S. or running small batch exports across Asia, we manage the complexities—you just get results.
Warehousing, fulfillment, repacking & inventory Strategy
Storage and inventory flow are the beating heart of any global supply chain. Firnal offers clients access to a network of high-efficiency warehouses across Vietnam, including bonded warehouses for deferred customs, climate-controlled units for perishables or sensitive goods, and fulfillment hubs integrated with e-commerce and ERP platforms. We help you configure stock levels by channel, optimize inventory turns, manage SKUs in multiple locations, and support just-in-time or just-in-case strategies depending on your business model. Whether holding raw materials for upstream production or finished goods for direct distribution, Firnal ensures your warehouse strategy drives operational speed and bottom-line performance.
Customs compliance & trade documentation
Navigating Vietnamese customs requires localized expertise in document requirements, commodity classifications, and trade agreement entitlements. Firnal takes complete ownership of the customs process for imports and exports—including origin documentation, valuation declarations, certificates of conformity, and HS code compliance. Our trade and compliance experts actively manage risk by ensuring all forms are correctly filed, duty calculations are accurate, and clients receive any tariff relief available under bilateral or multilateral agreements. We also ensure that clients leveraging Vietnam’s preferential status under CPTPP or AFTA unlock maximum savings and avoid costly delays or penalties.
Route optimization & delivery scheduling
With Vietnam’s infrastructure evolving rapidly and congestion becoming a daily challenge in key industrial corridors, intelligent route planning is critical. Firnal uses dynamic routing algorithms, GPS-integrated fleet data, and road condition forecasting to optimize both long-haul and last-mile deliveries. Whether your shipments are traveling from a factory in Binh Duong to a port in Hai Phong, or moving e-commerce packages across Hanoi, our system calculates the most efficient route based on real-time data, fuel optimization, vehicle availability, and delivery windows. We reduce idle time, avoid hotspots, and ensure that clients consistently hit SLAs without waste or guesswork.
Reverse logistics & returns management
Returns and reverse logistics are often ignored until they become costly. Firnal offers structured, scalable return logistics that allow clients to recover product value, uphold customer satisfaction, and minimize operational loss. We build reverse workflows that include local pickup coordination, damage inspection, restocking eligibility, and re-integration into inventory or rework cycles. For e-commerce and retail clients, we integrate returns management into the customer experience, ensuring fast refunds and replacement cycles. For B2B clients, we provide bulk RMA processing, parts recovery, and failure analysis coordination. With Firnal, returns become a value stream—not a cost center.
Philadelphia | Houston | Los Angeles | Ho Chi Minh City | Da Nang | Hanoi
Client success stories
APAC DTC brand cuts fulfillment times by 42%
A consumer brand selling personal care products across Southeast Asia faced growing frustration with inconsistent last-mile delivery times. Firnal redesigned their fulfillment model by routing all inventory to a Vietnamese distribution center, integrating local last-mile partners in Thailand, Malaysia, and Indonesia, and automating order routing via a centralized dashboard. The client achieved a 42% improvement in average delivery time, 28% drop in fulfillment costs, and a measurable lift in customer satisfaction across all three markets.
U.S. manufacturer improves delivery accuracy through port oversight
A mid-sized hardware company shipping from Vietnam to California struggled with unpredictable export timelines and late container pickups. Firnal’s port operations team stepped in to manage direct container bookings, export paperwork, and port-side loading in Ho Chi Minh City. With improved visibility and priority access, the company’s OTD (on-time delivery) rate rose from 71% to 94%, cutting chargebacks and reducing retailer friction.
Multinational firm unlocks ASEAN trade efficiencies
A global electronics brand operating across Southeast Asia needed to streamline regional freight under a unified ASEAN strategy. Firnal created a multi-country route map, consolidated bonded storage in Hanoi, and leveraged Vietnam’s AFTA status to eliminate redundant duties. Over 12 months, the client saved $6.3M in tariffs and inter-country transport inefficiencies, while reducing delivery windows by over 35% for high-volume SKUs.
By the numbers.
21
logistics hubs managed or operated across Vietnam
14
delivery ports in the United States along the West, East, and Gulf Coasts
96.4%
average on-time delivery rate across tracked shipments in 2024
23%
average cost reduction for clients shifting from legacy global logistics providers
Featured implementations
Vietnam-to-U.S. consolidation & shipping engine
For companies with multiple production sites or partner factories in Vietnam, managing outbound shipments to the U.S. can be an operational nightmare—filled with LCL inefficiencies, fragmented container space, and mismatched timelines. Firnal solves this by building a centralized consolidation and export engine, where all finished goods from various factories are routed to a single regional warehouse or bonded hub. There, we coordinate load balancing across SKUs, manage container scheduling, and align export documentation so that full containers (FCL) leave Vietnam efficiently, cost-effectively, and in sync with U.S. retailer or distributor delivery windows. This eliminates partial container waste, reduces average freight costs by up to 23%, and gives brands a single point of control for Vietnam-to-U.S. movement—while still benefiting from a decentralized manufacturing footprint.
E-commerce fulfillment network across ASEAN
To serve the growing Southeast Asian consumer market, companies need a distributed, agile, and locally integrated fulfillment system that can adapt to various national delivery preferences, customs procedures, and platform requirements. Firnal, through DVR International, builds an ASEAN-spanning fulfillment network that includes localized warehouse nodes, real-time inventory syncing, and region-specific last-mile providers. We integrate seamlessly with Shopify, WooCommerce, Shopee, Lazada, and even Amazon SG, allowing clients to route orders automatically to the correct fulfillment center and optimize last-mile delivery based on geography and shipping tier. Combined with localized returns processing and automated customer notifications, clients achieve Amazon Prime-level customer experience in markets where most providers underperform—while maintaining high margins and fast delivery SLAs across the region.
Just-in-time logistics for Vietnam-based assembly
When operating complex, high-volume assembly operations, inventory timing is everything. Overstocking leads to wasted capital and storage costs, while understocking halts production. Firnal builds real-time inventory routing systems that enable just-in-time (JIT) material delivery to Vietnamese factories, synced precisely with each production line’s BOM and shift schedule. We work directly with component suppliers and sub-vendors to stage materials at local depots, monitor usage rates, and trigger automated replenishment based on forecast variance or unexpected consumption. With tight integration into the client's ERP or MES system, Firnal enables factories to cut inventory carrying costs by up to 40%, eliminate production stoppages, and maintain highly efficient, lean manufacturing operations—without sacrificing flexibility or quality control.
