Global Reach. Local Expertise.
PUBLIC SECTOR
We partner with governments to modernize service delivery, elevate public value, and build systems that meet 21st century needs. Our teams work across agencies and institutions to implement technology, data infrastructure, and policy solutions that directly improve citizen outcomes.
9M+
citizens served through platforms we've built or advised.
$300M+
in government procurement value directly influenced.
23
municipal and federal agency partners across our project history.
18 mos
average time-to-value on complex digital transformations.
OUR OFFERINGS
We bring deep expertise to help public institutions adapt, deliver, and lead.
Smart procurement and vendor orchestration
Don’t just hire vendors, lead them.
We support agencies in developing precise scopes, benchmarks, and evaluation frameworks that ensure accountability and long-term value from vendors and delivery partners.
Strategic policy operations and analytics
We turn big ideas into executable plans with measurable results.
Our cross-functional approach helps public sector leaders operationalize reform, improve program oversight, and navigate politically sensitive initiatives with evidence and clarity.
Human-centered service delivery platforms
Make access to services easy, dignified, and effective.
We design and deploy digital portals and backend infrastructure that improve citizen touchpoints, from benefits enrollment to educational resources, rooted in research, accessibility, and trust.
Resilient infrastructure for critical public services
Your mission needs systems that don’t fail.
We’ve worked on projects spanning telecom resiliency, data center strategy, and cross-border network coordination to keep government systems secure and continuously available.
Data systems that strengthen institutional intelligence
We help governments collect, manage, and act on what matters.
Whether improving census efforts, crime reporting accuracy, or inter-agency data sharing, we build tailored data environments that power better decisions and transparency.
Modernizing government workflows through AI and digital tools
Transformative tech for a responsive public sector.
From case management automation to permitting flows and benefits eligibility, our AI-augmented solutions streamline operations and reduce bottlenecks in ways that honor public service values.
HOW WE HELP OUR CLIENTS
Transforming digital systems with mission-first design
Your technology should advance your core public goals.
We’ve partnered with government teams to overhaul outdated systems, not with shiny overdesign but with performance, ethics, and function in mind. That means custom interfaces that meet frontline needs, APIs that work across departments, and feedback loops that support real accountability. Our aim is to make technology invisible, and deeply effective.
Driving rapid modernization without disruption
Change doesn't need to be chaos.
Through phased implementation and lean methodology, we help agencies make massive leaps without destabilizing their core operations. Whether it's standing up a new data portal or piloting AI for claims processing, we move fast, but responsibly always embedded with your internal teams.
Building trust with the communities you serve
Public trust is built through every interaction.
We ensure every digital experience, from a landing page to a call center transcript, reflects the care and credibility the public expects. Through culturally aware UX, rigorous privacy standards, and content strategy built for inclusivity, we help governments communicate clearly and show up with integrity.
FEATURED INSIGHTS & RESEARCH
How governments can move fast without breaking trust.
The case for operational agility in public delivery
We look at models for balancing speed, safety, and scale in launching new programs and technologies.
What digital dignity means for modern government systems
Public tech should feel like public service, not surveillance.
We explore the principles and design decisions that help technology strengthen, rather than erode, citizen trust.
Designing data systems for service equity and scale
Infrastructure that closes gaps, not widens them.
This piece explores our methodology for building equitable, adaptable data environments that improve delivery without reinforcing bias.
Beyond dashboards: unlocking real-time government intelligence
From passive reporting to active decision-making.
We break down the transition from static reporting tools to decision-oriented analytics that drive better outcomes for public programs.
SERVING GOVERNMENTS GLOBALLY
_edited.jpg)
RELATED INSIGHTS
Jul 3 2025
AI and the ethics of automated public decision making
Jul 3 2025
Inter-agency collaboration in the age of sovereign data
Jul 3 2025
The citizen experience is the real metric of success
FEATURED CAPABILITIES
FEATURED TOOL
Real-time cross-border intelligence built for government and enterprise
intel grid
Firnal's Intel Grid aggregates proprietary and open-source data to deliver sovereign-aligned dashboards for infrastructure, policy, and geopolitical intelligence. Built for regional governments, supranational bodies, and public-private coordination, the platform powers timely, evidence-based decision making.
CASE STUDIES & CLIENT SUCCESS STORIES
Standing up a digital benefits platform in under 6 months
Firnal partnered with a mid-size state government to design and deploy a benefits enrollment platform across healthcare, housing, and childcare in record time. The new system reduced average processing times by 61% and resolved application backlog within four weeks of launch.
A central data hub for a complex municipal ecosystem
A major U.S. city engaged Firnal to consolidate disparate departmental data streams, from sanitation to public safety, into a unified intelligence layer. Our system unlocked better cross-agency planning and improved visibility for senior leadership across all services.
Bringing AI to small agency workflows
We worked with a regional transportation authority in Canada to pilot lightweight AI that automated permit application triage and inspection scheduling. Within weeks, field team load balancing improved and user complaints dropped sharply.
Trust-driven communications during a public health emergency
When a Gulf-region government faced communication breakdown during a health crisis, Firnal supported a multi-channel response strategy to disseminate accurate updates, gather citizen input, and rebuild confidence, all in less than 10 days.